I WANT TIX is owned and operated by Ticketmaster Australasia Pty Ltd (known in this Policy as “we or “Ticketmaster”).
This Policy explains what personal information we collect and how we use it. Please read it carefully.
Please note that this website links to third party sites and this Policy does not apply to the privacy practices of those websites. Read the privacy policies of other websites carefully. Except for Ticketmaster.com/au, we are not responsible for these third party sites.
We collect your information in different ways
- Directly from you. For example, if you register on this site to receive emails from us.
- Through your use of this website . We use tracking tools like browser cookies and web beacons on our websites and apps to collect information about your usage. To learn more, please see our Cookies Policy.
Information we may hold about you
We use the following information for the purposes described in this Policy:
- Your contact information. We will hold contact information you provide to us (e.g. name, address, phone number, email, country of residence, preferred language) when you register on this website.
- Website usage information. If you use our websites, we may collect information about the browser you're using and your IP address (this is a number that identifies a specific network device on the internet and is required for your device to communicate with websites). We might look at what site you came from, what you did and didn't use our site for, or what site you visit when you leave us.
- Email response information. In relation to emails we send you, we may collect information on how you respond to such emails, for example, the number of times the email is opened or the links in them are clicked. Please see our Cookies Policy below for more information.
We may use your information in the following ways and for the following purposes:
To provide you with tailored advertising and online behavioural advertising.
We may work with other companies to show you advertisements we think you may find relevant and useful. This may include advertisements displayed on our own websites or apps, or advertisements from us displayed on other companies' sites. The advertisements you see may be based on information collected by us or third parties and/or may be based on your activities on our websites or third party sites. The second type of advertising is called 'online or third party behavioural advertising'. Please see our Cookies Policy for more information and the choices you have.
For marketing purposes.
Where you've agreed, you may be contacted by us by email, text message, telephone or other means. You can opt out by contacting us or by following the unsubscribe instructions on any messages you receive.
As otherwise permitted by law.
In limited circumstances, we may also use your information for other purposes where permitted by law.
We may share your information with the following third parties:
Within the Ticketmaster family of companies.
We may share any or all of your information with our group companies for any of the purposes referred to in this Policy.
Our third party service providers.
We may share your information with third parties so that they can provide services to us (e.g. a mailing house, a courier, a call centre provider, or a market research company), but where we do we will put in place a written agreement protecting your information.
If we think we have to in order to comply with legal or regulatory requirements or to protect ourselves or third parties.
Where permitted by law, we may also share information requested by a government agency or other authorised body or organisation, to protect or enforce our rights or the rights of any third party, and other crimes.
Any successor to all or part of our business.
Where permitted by law, we may give a successor your information to use for the purposes set out in this Policy - and we may also give a potential successor this information - but only where we have taken reasonable steps to ensure the security and confidentiality of that information.
Cookies Policy
Our Site uses cookies to improve our Site and enhance your experience. This policy explains how we do that.
What is a cookie?
A cookie is a text file containing a small amount of data which is downloaded to the device you use to access our Site and stored on your device's hard drive. These cookies are for various purposes, including to let our Site recognise your device when you visit the Site again, ensure that you are sent the correct content and to store information about your preferences or services provided for you.
Web beacons or other similar files can also do the same thing. We use the term 'cookies' in this policy to refer to all files that collect information in this manner.
What cookies do we use?
The cookies on our Site can be divided into four categories:
Essential Cookie
Some cookies are essential for the operation of our Site. For example, cookies allow us to identify users so that they can log-in to their accounts. If you opt to disable these cookies, you will not be able to access your account.
Performance Cookies
We use cookies to analyse how visitors use our Site and to monitor our Site's performance. This allows us to identify any problems and quickly fixing any issues. For example, we might use performance cookies to keep track of which pages are most popular. We might also use performance cookies to display links to other pages that we think you might be interested in based on the pages you have been viewing.
Functionality Cookies
We use functionality cookies to remember your preferences. For example, to remember any changes you have made to your preferences in your account settings. We may also use functionality cookies to provide you with other services, such as allowing you to watch video clips on our Site.
Advertising or Tracking Cookies
We and our third party advertisers use cookies to provide you with advertisements that we consider are relevant and of interest to you. For example, if you look at an artist or event you might see advertisements for the same artist or event or similar artists or events on our Site or other websites that you visit.
Third Party Cookies
Please note that third parties (for example, advertising networks) may use cookies over which we have no control in order to provide you with targeted advertising. These cookies are likely to be performance cookies or advertising or tracking cookies. We do not control these third party cookies and for more information you should check the third party's privacy and/or cookies policy.
Changing browser settings
You can change your browser settings to limit which cookies can be set. These settings are usually found in the 'options' or 'preferences' menu for your browser.
Further information can be found here, or in the 'Help' menu of your browser:
Cookie settings in Internet Explorer
Cookie settings in Chrome
Cookie settings in Firefox
Cookie settings in Safari
However, if you change your settings and block cookies, this will mean that certain features on our Site cannot be provided to you and you may not be able to take full advantage of all of our Site's features.
More information
You can find out more about cookies at: www.allaboutcookies.org or www.youronlinechoices.eu.
Our sites are not intended for children.
Our sites are meant for adults. We do not knowingly collect personal information from children. If you are a parent or legal guardian and think your child has given us information, you can contact us
We use standard security measures
We have security measures in place to protect your information.
The standard security measures we use will depend on the type of information collected. However, the Internet is not 100% secure. We cannot promise that your use of our sites will be completely safe. We encourage you to use caution when using the Internet. This includes not sharing your passwords.
We may transfer your information to other countries
The transfer of your information for use in line with this Policy and Cookies Policy may involve the transfer of your information to other countries (including outside Australasia). For example, the database we use to store your account details is hosted by our parent company based in the United States of America. The laws of other countries to which your information is transferred may not provide the same level of protection for your personal information as the law of your home country. We do, however, put in place appropriate technical and contractual protections for your personal information in accordance with applicable laws.
You can deal with us anonymously in certain circumstances
You can use the site without providing any of your personal information but if you want to sign up to receive emails from us you will need to provide contact details so that we can send them to you.
Contact us about privacy or our compliance with the Australian Privacy Principles
If you have any questions, complaints or require a copy of the information we hold about you, please contact us by email: privacy@ticketmaster.com.au
We will deal with complaints relating to privacy, where possible, within 30 days. If you are dissatisfied with the outcome of the complaint you can take the complaint to the Office of the Australian Privacy Commissioner (www.oaic.gov.au).
What we will do if there is an update to this policy
From time to time we may change our privacy practices. We will notify you of any changes to this Policy as required by law. We will also post an updated copy on our website. It will have a different date and version number from the one set out below. Please check our site periodically for updates.
Who we are
We are Ticketmaster Australasia Pty Ltd and its group companies. You can find out more about us here.
